Analyzing Customer Retention:
Track redemptions & refunds by amount across tiers
The "Membership Tier Stats" page is where you and your team can track redemptions and refunds by amount across tiers.
Track your growth rate and member engagement
The "Club Members Stats" page allows you to observe how your Club Members area has grown through time. You can also see the number of redemptions and refunds of point by club members through time. This gives you and your team pinpoint accuracy of which campaigns are working best to engage your most loyal customer base.
Track your advertisement credits; See what's working & what isn't
The "Advertisement Credits Stats" page is where you will review the relevant analytics for your Ad Credits. Using closed loop marketing, this page will help you and your team analyze and review your ad campaigns to determine what's working and what isn't. Track pivotal stats like scans per date, redemptions per date, scans per ad credit, redemptions per ad credit and much more!
Track your dynamic vouchers; See what's working & what isn't
The "Dynamic Vouchers Stats" page is where you can review and analyze the efficacy of your dynamic vouchers. Using closed loop marketing, this page will help you and your team analyze and review your dynamic voucher efforts to determine what's working and what isn't. Track pivotal stats such as redemptions/refunds per date, redemptions/refunds per campaign and much more!
Track outstanding credits as well as redemptions & refunds of Merchant Credits
The "Merchant Credits Stats" page Is where your team can track the volume of outstanding merchant credits as well as the redemptions and refunds that occur through time.
Track your static vouchers; See what's working & what isn't
The "Campaigns Stats" page is where you can review and analyze the efficacy of your static vouchers. Using closed loop marketing, this page will help you and your team analyze and review your static voucher efforts to determine what's working and what isn't. Track pivotal stats such as redemptions/refunds per date, redemptions/refunds per campaign and much more!
Analyzing Communication Performance:
Track your payment broadcasts; See what's working & what isn't
The "Payment Broadcasts Analytics" page is where you can review and analyze the efficacy of your payment broadcasts. Using closed loop marketing, this page will help you and your team analyze and review your payment broadcasts to determine what's working and what isn't. Track pivotal stats such as messages sent per day, payment item broadcasts by date, and scheduled broadcasts per employee.
Track your customer service efforts & enhance customer satisfaction
The "Help Desk Requests Stats" page is where you will track your Help Desk/customer service efforts. Track when requests were created, resolved, or unresolved. Monitor the success rate of your customer success efforts and see which of your customer success reps are performing the best.
Track your outbound SMS messages; See what's working & what isn't
The "Outbound SMS Stats" page is where you will find analytics that reflect the performance of your outbound SMS messaging. This page provides stats like, Messages sent per date and delivered messages per date. You can also see which numbers/10DLCS are being used most to send and deliver your SMS messages.
